Privacy Policy

Last updated: April 30, 2026

This Privacy Policy describes how Chia Beauty ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chiabeauty.com.au (the "Site"), or otherwise interact with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether as a customer, website visitor, or another individual whose information we collect.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our Services. The type of information we collect depends on how you interact with us.

We may use your information to:

  • Provide and improve our Services
  • Communicate with you
  • Process transactions
  • Comply with legal obligations
  • Protect our business and users

What Personal Information We Collect

Information You Provide Directly

This may include:

  • Name, address, phone number, and email
  • Billing and shipping details
  • Payment confirmations
  • Account login details (username, password, etc.)
  • Customer support messages

Providing certain information may be required to use specific features.

Usage Data

We may automatically collect information about your interaction with our Site, including:

  • Device and browser information
  • IP address
  • Pages viewed and actions taken

This may be collected using cookies and similar technologies.

Information from Third Parties

We may receive information from third parties, including:

  • Shopify (store platform)
  • Payment processors
  • Marketing and analytics providers

This helps us operate, improve, and market our Services.

How We Use Your Information

Providing Products and Services

To:

  • Process payments
  • Fulfil orders
  • Manage your account
  • Handle returns and exchanges

Marketing and Advertising

We may send you:

  • Emails, SMS, or promotional content
  • Personalised ads on our Site or other platforms

You can opt out at any time.

Security and Fraud Prevention

We use your information to detect and prevent fraud or misuse. You are responsible for keeping your account details secure.

Customer Support & Improvement

We use your information to:

  • Provide support
  • Improve user experience
  • Maintain our business relationship with you

Cookies

We use cookies to:

  • Operate and improve our website
  • Remember your preferences
  • Analyse usage

You can disable cookies through your browser settings, but some features may not function properly.

For more details, see: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your information with:

  • Service providers (payments, shipping, IT, analytics)
  • Marketing partners
  • Shopify and related services
  • Legal authorities when required

We may also share information:

  • With your consent
  • During business transfers (e.g. merger or sale)
  • To protect our legal rights

Categories of Information Shared

We may share:

  • Contact details (name, email, phone)
  • Order and transaction data
  • Website activity data
  • General location data (via IP)

Recipients may include:

  • Service providers
  • Marketing partners
  • Affiliates

We do not use sensitive personal information without your consent.

User-Generated Content

If you post reviews or content publicly, it may be visible to others. We are not responsible for how others use that information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16.

Security & Data Retention

We take reasonable steps to protect your information, but no system is completely secure.

We retain your information only as long as necessary for:

  • Providing Services
  • Legal obligations
  • Dispute resolution

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion
  • Withdraw consent
  • Opt out of marketing

To exercise your rights, contact us at hello@chiabeauty.com.au.

Complaints

If you have concerns about how your data is handled, contact us. You may also lodge a complaint with your local data protection authority.

International Data Transfers

Your information may be stored or processed outside Australia, including by third-party providers. Where required, we use appropriate safeguards for data transfers.

Australian Privacy Compliance

This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).