SHIPPING & DELIVERY

Customer Care: hello@chiabeauty.com.au

  • Orders are processed and shipped Monday to Friday between 9AM and 5PM (AEST/AEDT). This excludes weekends and Australian public holidays.

    Please allow 1–2 business days for your order to be processed before dispatch.

    During peak periods (such as sales or new releases), processing times may be slightly delayed.

  • All domestic orders are shipped via Australia Post.

    Shipping options:

    Standard Shipping (Parcel Post): $9.95
    Estimated delivery: 3–10 business days

    Express Shipping: $14.95
    Estimated delivery: 1–4 business days

    Delivery timeframes are estimates only and begin once your order has been dispatched.

    Free shipping is available on Australian orders over $100.

  • All international orders are shipped via AusPost International.

    Shipping rates are calculated at checkout based on your location.

    Estimated delivery time: 7–20 business days depending on location.

    Delivery times may vary depending on your country, customs processing, and local courier services.

  • International orders may be subject to customs duties, taxes, and import fees depending on your country.

    These charges are:

    • Not included in your order total
    • The responsibility of the customer

    Customs authorities may delay, hold, or reject shipments.

    If additional charges apply, they must be paid by you for your order to be released.

    If customs fees are not paid

    If you do not pay the required customs duties or taxes, your order may be held, abandoned, or destroyed by the shipping carrier or customs authority.

    Chia Beauty is not responsible for any losses incurred as a result.

    Orders that are refused or abandoned due to unpaid customs fees are not eligible for a refund.

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • Delivery times are estimates only.

    Chia Beauty is not responsible for delays caused by:

    • Shipping carriers
    • Customs processing
    • Incorrect address details
    • Events outside our control

  • Please ensure your shipping details are correct at checkout.

    Chia Beauty is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • A parcel is considered delivered once confirmed by the shipping carrier.

    Chia Beauty is not responsible for packages that are lost or stolen after delivery.

    We recommend ensuring a secure delivery location.